Chicago Department of Public Health – Process Improvement

The COVID pandemic increased public health administrative needs dramatically, straining hiring and financial processes developed when the Chicago Department of Public Health (CDPH) was a smaller agency. As Director of Planning, Research & Development for CDPH’s Special Projects and Process Improvement team, I oversee improvements in human resource, financial, and other administrative systems in order to help CDPH become more efficient, effective, and equitable in achieving its mission.

My work with CDPH began as a project manager with its COVID Bureau, which was formed to coordinate the City’s public health response to the pandemic in collaboration with partners including public and private health providers and first responder agencies. I managed a database supporting vaccination events and coordinated the successful submission of a $16.7 million workforce development grant to the Centers for Disease Control before turning my focus to administrative processes.